Service Desk Analyst - Bilingual French/English

Industry: All

Term: Contract

Province: Ontario

Category: Information Technology

Experience: 5 - 10 Years


Our client is seeking a Bilingual Service Desk Technician to provide robust technical support for approximately 900 users. Lots of career growth and mentorship in this role!


We are looking for someone who take initiative and likes to learn! The ideal candidate should possess a strong technical background with expertise in Microsoft 365 products, Windows operating systems, and various IT support tools. In addition to technical proficiency, this role requires excellent customer service skills, meticulous documentation abilities, and a proactive approach to problem-solving.

 

Key Responsibilities:

-         Provide support for Microsoft 365 Products, including Office 365, Teams, and SharePoint.

-         Administer Exchange Online, managing distribution lists, shared mailboxes, and mailbox delegation.

-         Utilize Windows computer imaging tools (SCCM, MDT, Autopilot) for efficient deployment and maintenance.

-         Install, configure, and troubleshoot 3rd party and in-house developed applications.

-         Diagnose and resolve issues related to Windows 10 operating systems.

-         Manage Active Directory, including user accounts and security groups.

-         Oversee printer management, ensuring optimal functionality and resolving printing issues.

-         Handle Mobile Device Management for both iPhone and Android devices.

-         Conduct hardware inventory management to ensure accurate tracking and maintenance.

-         Perform all other assigned duties as required.

 

Nice to Have Skillsets:

-         Experience with Group Policy.

-         Proficiency in PowerShell scripting for automation and system administration tasks.

-         Familiarity with security applications (Sentinel One, Qualys, Ivanti Security Controls).

-         Knowledge of VMWare Horizons.

-         Experience with Laser Printers and Barcode scanning mobile devices.

-         Familiarity with Ring Central and/or salesforce

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General Requirements:

-         Strong documentation skills with meticulous attention to detail.

-         Ability to develop and refine processes for continuous improvement.

-         Excellent customer service skills with a proactive and solution-oriented mindset.

-         Ownership and accountability for all assigned tasks and projects.

-         Familiarity with ITIL framework.

-         Experience with ITSM systems (SolarWinds Web Helpdesk, Ivanti Neurons).

-         Information Security awareness.

-         Familiarity with call center and phone systems, specifically Ring Central.

-         Passion and eagerness to learn about shifting to modern technology.

-         Contribute to building a culture of teamwork and collaboration within the IT department.

 



Comes with a competitive compensation/benefits package and opportunity to grow and develop your career.

 

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