Electromechanical Field Service Technician - Cash Centers - Montreal

Industry: All

Term: Permanent

Province: ON

Category: Information Technology

Experience: 5 - 10 Years


We are looking for a Field Engineer will use his/her technical expertise and individual judgment to provide customer-site servicing, installation and repair of complex electromechanical equipment and will maintain a high level of customer satisfaction through the use of data-driven tools, proactive attention to customer requirements and positive customer interactions.


This position provides support to customers on operational or maintenance aspects of cash processing equipment, receives escalated customer concerns on technical and service related problems, diagnoses mechanical, hardware, software, and systems failures using established procedures, determines the most effective repair/resolution to minimize customer downtime, and prepares reports for analysis of product failure trends and serviceability issues.


Duties/Responsibilities


  • Applies company policies and procedures to complete routine tasks.
  • Responds to service calls promptly, performs maintenance of equipment systems at customer sites and assists operators with operational problems that occur.
  • Performs all administrative duties including record keeping, reporting, and inventory management in an accurate and timely manner.
  • Maintains and develops technical competence through formal training programs, on-site training, and on-the-job training.
  • Adheres to all required company policies concerning confidentiality of company information as well as customer policies procedures including Custody and Control Procedures.
  • Manages parts inventory, coordinates shipment of parts for repair and replenishment, and maintains the inventory of tools and test equipment.
  • Records maintenance activities using approved methods and procedures.
  • Follows escalation procedures to ensure that problems are resolved expeditiously and that timely communications are maintained with designated G+D personnel and customer management.
  • Actively promotes a high level of customer satisfaction by maintaining open communications and providing pro-active attention to customer requirements.
  • Assist with onsite training of less experience Field Engineer
  • Demonstrates flexibility to travel, as necessary, in support of business needs, including travel to provide coverage for other Field Engineers during vacations, illnesses, etc. Coverage can be within home territory or could require travel to other territories.
  • Performs all activities in a safe manner and adheres to company policies and procedures relating to safety.
  • Performs other duties as assigned.

Required Skills/Knowledge

  • Hands on experience with electro-mechanical equipment a plus.
  • Capabilities should include electro-mechanical troubleshooting ability, understanding of electronic principles, and a working knowledge of computer systems, PC’s and Networking.
  • Hands on experience with solenoids, belts, rollers, bearings, pneumatics, and guides a plus.
  • Must possess effective oral and written communication skills, French & English.
  • Utilize laptop/tablet for administrative and diagnostic tasks.
  • Willingness to submit personal information and obtain Gaming Licenses in required jurisdictions (Commercial Field Engineers).
  • Home Office Based and/or Customer Site Based.
  • Personal vehicle use required, if business needs dictate.
  • Potential to be responsible for Company Fleet vehicle, if business needs dictate.
  • Shift work may be required.

Travel required

  • Up to 15% of travel required local within Montreal

Required Education and Experience

  • High school diploma/GED required
  • Associate Degree or Trade or technical school certificate/diploma preferred
  • Minimum four (4) years of work experience, two of those years in a field service environment
  • Hands on experience with electro-mechanical equipment a must
  • Previous experience dealing with customers a must



Affinity Earn:

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

 

About Affinity: 

Affinity Group is a full-service Information Technology services and staffing company. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on five core principles: Transparency – Flexibility – Efficiency – Agility – Inclusivity. 


We teamed up with ClimatePartner on 2022 to offset our emissions and move toward being a more environmentally friendly company and we are proud to now be officially Carbon Neutral Certified.

 

For more information on Affinity, please visit www.affinity-group.ca



Job Number: 9829

Apply Now!