Apply for ServiceNow Developer

On behalf of our public sector client, Affinity is looking for a Senior ServiceNow Developer to design and build custom automations, integrations, and platform enhancements, with a strong focus on the Customer Service Management (CSM) module. This is a senior-level position ideal for someone who thrives in fast-paced, ambiguous environments and enjoys turning minimal input into robust, scalable solutions.

Responsibilities:

• Custom Development & Automation:

o Design and implement solutions using JavaScript, Glide APIs, Script Includes, Business Rules, and Flow Designer

o Develop scalable, maintainable, and secure custom applications and automation workflows

o Implement advanced CSM capabilities such as custom SLAs, routing logic, asynchronous processing (e.g., QueueHandlers, EventHandlers)

• Platform Enhancements & Integrations:

o Lead complex REST API and SOAP integrations with third-party systems

o Develop and maintain Scoped Applications and Agent Workspace enhancements

o Build or extend OpenFrame and CTI integrations (e.g., ServiceNow Voice)

• CSM & Core Module Configuration:

o Deliver robust solutions within Customer Service Management, while also supporting ITSM, ITOM, HRSD, and related modules

o Support incident, problem, and request management aligned with ITIL best practices

o Customize Service Catalog, Record Producers, and fulfillment workflows

Qualifications:

• 5+ years of hands-on ServiceNow development experience

• 1–2+ years of experience specifically within Customer Service Management (CSM)

• Advanced proficiency in JavaScript, Glide API, and ServiceNow's scripting engine

• Proven experience with:

o Scoped App Development, Agent Workspace, OpenFrame

o REST/SOAP integrations, MID Server configurations

o Custom SLA logic, routing rules, and background jobs

• Strong debugging, unit testing, and performance optimization skills

• Experience with ServiceNow ITSM, ITOM, and/or HR modules is a plus

• ServiceNow Certifications (CAD, CSA, and CSM/ITSM/ITOM specialization) preferred

• Strong understanding of ITIL practices and experience working in Agile environments

Ideal Candidate Traits:

• Highly proactive, self-directed, and thrives in ambiguity

• Effective at turning high-level concepts into executable platform solutions

• Experienced with iterative development, MVP design, and proof-of-concept work

• Strong communicator comfortable collaborating with technical and non-technical stakeholders

Affinity Earn:

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity: 

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 12050

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