Industry: All
Term: Contract
Province: N/A
Category: Information Technology
Experience: 10+ Years
We are seeking an SAP CS Business Systems Analyst to manage and optimize enterprise Customer Service processes. This role supports service orders, contracts, and customer equipment management within SAP CS to enhance operational efficiency and service delivery.
Responsibilities:
· Gather and assess business requirements for service orders, contracts, and customer equipment.
· Conduct fit/gap analysis for SAP CS processes.
· Design SAP CS solutions including data migration/conversion.
· Create developer specifications and configure SAP CS modules.
· Model AS-IS and TO-BE customer service processes.
· Execute unit and integration tests for SAP CS functionalities.
· Maintain documentation and provide coaching to junior CS analysts.
· Collaborate with service operations, field technicians, and IT teams.
Qualifications:
· 10–12 years of SAP CS implementation and operational experience.
· Working with clients to solicit and document service management, contract, and customer equipment requirements; designing SAP CS solutions; developing technical specifications for System Developers; completing SAP CS configuration; testing solutions; and rolling out changes to service teams.
· Responsible for developing comprehensive test plans and conducting system testing related to service orders, contracts, and customer equipment management.
· Act as Project Leader for moderately complex service system projects or participate in larger SAP CS initiatives.
· Provide consulting advice and expertise to service operations teams on SAP CS functionality and best practices.
· Provide system problem resolution and user assistance for SAP CS modules, including service orders, contracts, and equipment management.
· Develop and execute queries and reports for customer service operations.
· Research and stay current with SAP CS innovations and new functionality.
· May direct or participate in the development and delivery of end-user training for customer service teams.
· Utilize SAP tools and department-standard processes such as REMEDY, ServiceNow, Azure Boards, ACCESS databases, and configuration/documentation standards.
· Provide guidance and mentoring to junior SAP CS staff.
Affinity Earn:
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity:
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 12486