Apply for EDI Analyst/Support Specialist

We are seeking an experienced EDI Analyst to support and troubleshoot a complex EDI environment across multiple business units. This role is responsible for end-to-end monitoring, investigation, and resolution of EDI transaction issues across multiple VANs, customers, and internal systems, with a strong focus on Purchase Order lifecycle integrity and invoice processing accuracy.

The successful candidate will work closely with Customer Service, Sales, Finance, and IT to ensure EDI transactions flow accurately from external trading partners through integration platforms into ERP systems — and back out again.

This role requires strong attention to detail, deep EDI troubleshooting skills, solid SQL experience, and the ability to diagnose both technical EDI structure issues and business process impacts.

Key Responsibilities

EDI Operations & Troubleshooting

• Troubleshoot inbound and outbound EDI transactions across integration platforms
• Investigate inbound EDI issues from the VAN through internal systems (e.g., 850 Purchase Orders)
• Investigate outbound EDI issues from ERP back to the VAN/customer (e.g., 810 Invoices)
• Monitor and resolve errors related to:
  • Mapping failures
  • Translation errors
  • Data integrity issues
  • Missing, duplicate, or rejected transactions
• Support a multi-VAN, multi-customer EDI ecosystem with varying partner requirements

EDI Transaction Set Support

Provide support and expertise for the following EDI documents:

• 850 – Purchase Order (PO)
• Customer order requesting goods, including item details, quantities, pricing, ship-to locations, and requested delivery dates.
• 855 – Purchase Order Acknowledgment
• Response to the 850 indicating acceptance, rejection, or changes to the original purchase order.
• 856 – Advance Ship Notice (ASN)
• Notification sent prior to shipment detailing packing structure, cartons, pallets, quantities, and tracking information.
• 810 – Invoice
• Billing document reflecting shipped goods, pricing, taxes, and payment terms.
• 940 – Warehouse Shipping Order
• Instruction to a warehouse or 3PL to ship goods to a specified customer or location.
• 945 – Warehouse Shipping Advice
• Confirmation that a shipment has occurred, including actual shipped quantities and shipment details.

Daily Processing & Monitoring

• Run and monitor daily EDI processing jobs, including invoice generation and transmission
• Validate successful completion of EDI batches and proactively investigate failures
• Ensure timely processing of EDI invoices to support Finance and Accounts Receivable

Data Analysis & SQL Investigation

• Use SQL to query internal databases to:
  • Trace EDI transactions
  • Validate data flow between systems
  • Investigate discrepancies between EDI, ERP, and financial records
• Analyze EDI data structures (segments, elements, qualifiers) to identify root causes

Cross-Functional Collaboration

• Work closely with Customer Service and Sales to resolve order and shipment issues
• Partner with Finance to support invoice accuracy, reconciliation, and dispute resolution
• Collaborate with internal IT and external vendors to resolve VAN, mapping, or integration issues

Documentation & Continuous Improvement

• Document recurring issues, resolutions, and partner-specific requirements
• Support improvements to EDI monitoring, alerting, and troubleshooting processes
• Assist with onboarding new customers or changes to existing trading partner setups

Qualifications

Technical Skills

• Hands-on experience supporting EDI in a production environment
• Strong working knowledge of ANSI X12 EDI standards
• Experience with enterprise EDI platforms or middleware solutions
• Solid SQL skills for querying and troubleshooting transactional data
• Ability to read, analyze, and troubleshoot raw EDI files and mappings

Business & Analytical Skills

• Strong understanding of the Order-to-Cash lifecycle
• High attention to detail with ability to identify subtle data issues
• Strong problem-solving and root-cause analysis skills
• Ability to understand both technical EDI structures and business process impacts

Communication

• Clear communicator able to work with technical and non-technical stakeholders
• Comfortable working in a fast-paced, high-volume EDI environment
• Self-directed, organized, and able to manage multiple issues simultaneously

Nice to haves

• Experience supporting ERP systems in distribution or manufacturing environments
• Experience with multiple VAN providers
• ERP integration experience (order management, shipping, invoicing modules)
• Experience supporting warehouse and 3PL EDI flows
• Experience with modern integration platforms (iPaaS or middleware solutions)